Rishikesh from ngram

Fix common ngram issues fast. Find solutions for upload errors, export problems, rendering failures, and other technical issues with your video projects.

Troubleshooting

If you've hit your credit limit, don't worry -- there are several ways to get more credits and continue creating videos.

I Ran Out of Credits

Video creation in ngram AI Studio involves multiple AI-powered steps, and some of them take time. This article explains what's happening at each stage and how long you should expect to wait.

Why Is My Video Taking So Long?

Get step-by-step guides, tutorials, and tips to create stunning product demo videos with ngram.com. Find answers to all your questions in one place.

Community forum

Ngram.com

Learn how to use ngram's advanced video creation features including AI visuals, custom animations, and professional editing controls for polished product videos.

Advanced Features

ngram AI Studio lets you share your generated videos via public links and showcase your best work in the Made with Ngram gallery at ngram.com/made-with-ngram. This document covers how sharing and publishing work across free and paid plans.

Publishing to the Gallery

Remotion or Motion Graphics is an alternative animation mode that produces code-generated, template-driven animations instead of AI-generated video clips. It creates dynamic visuals with text overlays, shape animations, and structured layouts -- ideal for data-driven explainers, SaaS demos, and presentation-style content.

Remotion or Motion Graphics Mode

New to ngram? Learn how to create your first AI-powered product video in minutes, from uploading assets to exporting a polished, on-brand video.

Getting Started

This guide walks you through the complete process of creating a video with ngram AI Studio, from writing your first prompt to opening the finished video in the editor.

Creating Your First Video

When you send a prompt from the home page, you're taken to Agentic Mode - the conversation-based interface where you and the AI build your video together. 

Understanding the Agentic Mode Interface

ngram AI Studio is an AI-powered video creation platform that lets you create professional product demos, teasers, tutorials, and marketing videos by simply describing what you want in plain language.

What is ngram AI Studio?

Get better videos from ngram with effective prompting techniques. Learn how to write prompts that produce the right script, visuals, pacing, and tone every time.

Prompting for better output

The image model is the AI that generates the keyframe images for each scene in your video's storyboard. 

Choosing an Image Model

The text model is the AI that writes your video's script. When you type a prompt describing your video idea, the text model turns that description into a structured, narrated script with scenes, hooks, and calls to action.

Choosing a Text Model

The video model is the AI that animates your keyframe images into video clips.

Choosing a Video Model

The visual style setting controls the art direction of the AI-generated images in your video.

Choosing a Visual Style

Every video created in ngram AI Studio includes an AI-generated voiceover that narrates the script.

Selecting a Voice for Narration

Duration and aspect ratio are two fundamental settings that determine the length and shape of your video.

Setting Video Duration and Aspect Ratio

The Tools menu contains additional settings that give you more control over how your video is created.

Tools: Animation Mode and Deep Research

The better your first message, the fewer back-and-forths you'll need. Here's what we've learned from watching thousands of videos get made on ngram.

Writing a better prompt

Understand ngram's pricing plans, credit system, and billing cycles. Learn how credits work, how to manage your subscription, and how to top up when needed.

Billing and Credits

ngram AI Studio offers four subscription plans. Each includes a monthly credit allocation and different feature access levels.

Plans and Pricing

Credits are the currency used in ngram AI Studio. Every AI-powered action - from script writing to video animation - costs credits. This article explains how credits work and how to manage them.

Understanding Credits

The Usage page gives you a detailed breakdown of how your credits have been spent, including a transaction log and a daily usage chart.

Viewing Your Usage History

Invite your subscribers, followers and team and earn credits with ngram's referral program. Learn how referrals work, track your invites, and unlock rewards for every signup.

Referrals

Earn commissions by referring people to ngram. Share your link, and when someone you refer becomes a paying customer, you earn on their first 12 paid months.

ngram Partner Program

Learn how to review, edit, and refine AI-generated scripts and storyboards in ngram before rendering, so your video structure is right from the start.

Scripts & Storyboards

This is the final stage of AI video creation. Once you approve the storyboard, the AI generates voiceover narration, background music, and animated video clips for every scene.

From Storyboard to Video

After you send your prompt and the AI finishes writing, the script appears in the right-side panel. 

Reviewing and Editing Your Script

Once you approve your script, the AI generates a storyboard -- a visual breakdown of your video into individual scenes. 

Understanding the Storyboard

Organize your video work in ngram Projects. Learn how to create, manage, and collaborate on video projects to keep your team's content organized.

Projects

Every time you create a video using the AI prompt, a conversation is saved. You can return to any past conversation to review what was created or continue making changes.

Past Conversations

ngram AI Studio lets you create a team so you can collaborate with colleagues — share conversations, uploads, and even sponsor their subscriptions. Teams are available to users on the Pro plan.

Teams and Collaboration

Set up your Brand Kit in ngram with your logo, colors, fonts, and intro/outro. Keep every video on-brand and consistent across your team automatically.

Brand Kit

The Brand Kit lets you define your brand identity so that every video you create has a consistent look.

Setting Up Your Brand Kit

Manage your ngram account, update profile details, configure workspace settings, and control notification preferences.

Account & Settings

The Account Settings page lets you manage your profile information, change your password, and configure app preferences.

Settings

The Integrations page lets you connect your social media accounts to ngram AI Studio so you can publish videos directly to your platforms without downloading and re-uploading.

Integrations

Master ngram's video editor — learn how to fine-tune scenes, adjust timing, swap visuals, edit captions, and make precise changes to your AI-generated videos.

Video Editor

Once your video looks and sounds the way you want, it's time to download it. ngram AI Studio gives you two places to export your video: directly from Agentic Mode, or from the editor.

Downloading and Exporting Your Video

The video editor is where you fine-tune your video after creating it in Agentic Mode. 

Video Editor Overview

The timeline gives you precise control over the timing and structure of your video.