Troubleshooting

Recover durable generation and export jobs and give Support the details needed to help.

Use Help and contact SupportChoose video revisions, Give feedback, or Support. Share a useful rating or a reproducible product problem with the details ngram needs.
Understand generation status, retries, and recoveryLong-running work is tied to its conversation. Leave and return safely, identify a true failure, retry the smallest useful step, and share useful details with Support. Use this guide when a video has been processing for a long time and you need to tell whether it is still running or needs recovery.