Understand plans and pricing

Read before this

No earlier help article is required. You can start here.

Use this guide when

Use this guide when you are comparing plans, asking how much a video may cost, estimating how many videos you can create, looking for a free trial, or checking when credits reset. There is no fixed videos-per-plan number because cost changes with the operation, model, duration, and media generated. Review the estimate shown before a generation for the closest answer to a specific project.

Before you start

Open Account & Settings, then Billing & Pricing. Confirm the active account or team before comparing the current plan, balance, billing interval, or available change. The values shown at checkout remain the final price and currency source.

Current plan summary

• Free: 600 one-time credits, no credit card, and 720p exports with a watermark. Free is the evaluation path; there is no separate time-limited trial.
• Basic: $29 monthly; 3,000 credits per month; 720p exports without the Free watermark.
• Premium: $59 monthly; 10,000 credits per month; up to 1080p; one Brand Kit, custom voice, and custom face/avatar.
• Ultimate: $299 monthly; 50,000 credits per month; up to 4K; unlimited Brand Kits and custom identity assets; team access.
• Enterprise: custom quotas, export quality, and contract terms. Contact Sales for the current offer.

Annual billing

The current annual option shows a 20% effective discount: Basic $23.20, Premium $47.20, and Ultimate $239.20 per month when billed annually. The full year's credits are granted upfront rather than in monthly installments. Always use the live Billing page as the final price and currency source.

Top-up packs

• Free: 1,000 credits for $40.
• Basic: 1,000 credits for $20.
• Premium: 1,000 credits for $15.
• Ultimate: 1,000 credits for $10.
• Purchased top-up credits do not expire.

Rules that apply across plans

Unused monthly credits on paid plans carry forward for one additional billing cycle. Free credits are a one-time starter allocation, and annual-plan credits remain available until renewal. Monthly and annual subscriptions renew automatically unless canceled before renewal. Refund eligibility is reviewed case by case and is never guaranteed. Taxes, currency, and Enterprise terms depend on checkout or contract.

A safe first pass

1. Open Account & Settings → Billing & Pricing and confirm the active account or team.
2. Compare the plan allowance and export quality with the estimate for the work you want to create.
3. Choose Monthly or Annual only after checking the price and when the change takes effect.
4. After a purchase or plan change, verify the plan name, balance, and next billing date before closing the page.

What you should see

Billing & Pricing should show the current plan, available credits, billing interval, and next applicable renewal or change. Usage shows what individual operations consumed. If the plan or balance does not update, refresh Billing once and verify the active account or team; do not repeat a purchase. Contact Support with the time, visible status, and non-sensitive invoice or receipt reference when the result still does not appear.

Plans and pricing FAQ

How many videos can I create with my plan?

There is no single videos-per-plan number. Cost depends on the operation, selected model, generated duration, and media used. Compare your balance with the estimate shown before generation and check Usage afterward.

How much will a two-minute video cost in credits?

There is no universal two-minute price because the model, video type, generated media, and other operations affect the estimate. Set up the intended generation and review the credit estimate shown before you start; use Usage afterward for the final amount.

Can I try ngram without entering a credit card, and is there a free trial?

Free includes 600 one-time credits and requires no credit card. It is the evaluation path; there is no separate time-limited free trial.

When do paid subscription credits reset or roll over?

Monthly paid-plan credits refresh each billing cycle, and unused credits carry forward for one additional billing cycle. Annual-plan credits are granted upfront and remain available until renewal.

Do purchased top-up credits expire?

No. Purchased top-up credits do not expire. Verify the updated balance after purchase before starting another charged operation.

Why did my plan or credit balance not update after payment?

Confirm the active account or team and refresh Billing once. Do not repeat the purchase. If the plan or balance is still missing, contact Support with the purchase time and a non-sensitive invoice or receipt reference.

Keep going

• Understand credits — Understand credit estimates, reservations, charges, plan grants, top-ups, and auto top-up.
• Review your usage history — Use the current Usage page to understand credit activity and investigate unexpected charges.
• Manage your account and preferences — Use current Account, Preferences, Billing, Usage, Integrations, Voice, and Faces settings.
• Manage subscriptions, invoices, and receipts — Cancel or change a plan, manage a paused subscription, and download billing records.
• Request a billing review or refund — Prepare a billing or credit-review request without assuming a refund is guaranteed.

Continue in ngram

Open the relevant Studio surface and follow the current controls shown in your account.

Open Billing